At Purepolishpro LLC, your satisfaction is our priority. We stand behind the quality of our furniture coffee tables and offer fair refund, exchange, and replacement options. This policy explains which items qualify, how to initiate a return, and what to expect throughout the process.

2. Return Eligibility

  • Timeframe: All refundable items must be returned within 30 days of delivery.
  • Condition:
    • Items must be unused, in original packaging, with all protective materials and documentation intact.
    • Furniture showing signs of assembly wear, scratches, or misuse will not qualify.
  • Niche Considerations:
    • Large or custom tables require an inspection—returns may incur a 10% restocking fee to cover specialized handling.

3. Non-Returnable or Exempt Items

The following items cannot be returned or refunded:

  • Customized or made-to-order tables and finishes
  • Clearance or outlet items marked “Final Sale”
  • Digital downloads (e.g., assembly guides)
  • Gift cards
  • Items missing original packaging or accessories

4. Return Process

  1. Initiate a Return:
  2. Receive Authorization & Label:
    • We’ll email you a Return Merchandise Authorization (RMA) and, if applicable, a prepaid shipping label.
  3. Pack Securely:
    • Re-pack the table using original boxes, foam, and corner protectors.
    • Affix the RMA label on the outside of the package.
  4. Drop Off:
    • Use the carrier specified on your label (UPS or FedEx).
    • Keep your tracking number until your refund is complete.

5. Return Shipping Costs

  • Defective or Damaged Items: We cover return shipping costs.
  • Standard Returns: Customers are responsible for return shipping unless you qualify for a prepaid label.
  • Exceptions:
    • If you received a wrong item or we made an error, we’ll provide a prepaid label.
    • Heavy/oversized returns (e.g., tables over 80 lbs) may incur extra fees to cover freight handling; we’ll notify you in advance.

6. Refund Processing and Timeframe

  • Inspection: Upon receipt, allow 3–5 business days for our team to inspect the item.
  • Refund Issuance:
    • Processed within 5–10 business days after inspection.
    • Refunded to the original payment method.
  • Notifications: We’ll email you when your refund is approved and when funds are returned.
  • Deductions: A 10% restocking fee may apply for large or custom items; any shipping charges paid are non-refundable.

7. Exchanges and Replacements

  • Standard Exchange:
    1. Follow the return steps above for your original item.
    2. Place a new order for the replacement item at purepolishpro.com.
  • Defective/Damaged Replacements:
    • Email photos and order details to support@purepolishpro.com within 7 days of delivery.
    • We’ll arrange expedited replacement shipping at no extra cost.

8. Damaged or Defective Items

  1. Report Within 7 Days: Email photos of damage or defect to support@purepolishpro.com.
  2. Claim Handling: We’ll file any carrier claims and—if approved—ship a replacement or issue a full refund, including return shipping.

9. Gift Returns

  • Eligibility: Gifts may be returned by the recipient within 30 days for store credit.
  • Process: Recipient must provide the original order number or gift receipt. Credit is issued in the form of a Purepolishpro Gift Card.

10. Customer Support

For any questions or assistance:

Thank you for shopping with Purepolishpro LLC—where quality, transparency, and your satisfaction come first!